Policies
The paperwork, in full.
Nothing summarised away. These are the documents that govern using RunIT — as a customer, as a worker, and as a business.
Using the RunIT apps? Read the app policies — they apply while jobs are paid in cash.
Terms of Service
Who can hold an account, what a booking is, how prices and fees work, and where RunIT's responsibility starts and stops.
Customer Agreement
What you agree to when you book: accurate job details, how payment is held until the work is done, cancellations, and safety at home.
Worker Agreement
For RunIT Pros: working as an independent contractor, verification, setting your prices, fees and payouts, and how appeals work.
Refund & Cancellation Policy
How payment is taken and held, what happens on a cancellation or a no-show, and how refunds and disputes are decided.
Privacy Policy
What personal information is collected and why, who it is shared with, how long it is kept, and your rights under POPIA.
PAIA Manual
How to request records RunIT holds under the Promotion of Access to Information Act, what is available without asking, and who to contact.
Questions about any of this? support@runitt.co.za