RunIT — Privacy Policy
Effective date: 12 September 2026 · Version: 1.0 · Applies to: the RunIT apps
Plain-language summary (not a substitute for the policy below). We collect what we need to run the marketplace: your name and contact details, your location while you use the app, your bookings, and your chat and ratings. The RunIT apps do NOT collect any government ID, ID photo, selfie, police clearance or banking details. We host data on Supabase / AWS in the UK and EU. You can see, correct or delete your information at any time.
This Privacy Policy explains how RunIT (Pty) Ltd (registration number 2026/475840/07), of Cleeve Rd, Henley on Klip, Meyerton, Gauteng, 1961, South Africa ("RunIT", "we", "us"), processes personal information when you use the RunIT apps, in line with the Protection of Personal Information Act 4 of 2013 ("POPIA").
Responsible party / Information Officer: Simo Memela, contactable at support@runitt.co.za.
1. What we collect
1.1 Everyone
| Category | Examples | Why |
|---|---|---|
| Account | Name, email address, password (stored hashed), the role you choose (Customer or Worker) | To create and secure your account |
| Profile | Display name, optional profile photo, preferred language | To show you to the other party in a Booking |
| Location | Your device location while the app is open; a Customer's service address; a Worker's base area and travel radius | To match Bookings, show a Worker on the way, and give directions |
| Bookings | The service, time, address, price you agreed, status and history of each Booking | To operate the marketplace and support you |
| Messages & ratings | In-app chat, ratings and reviews, photos you attach to a job | To let the parties communicate and to handle disputes and safety reports |
| Device & usage | Device type, app version, IP address, crash reports, basic analytics events | To keep the app working and secure |
| Support & safety | Anything you send us, reports you make or that are made about you | To answer you and keep the Platform safe |
1.2 Workers (additional)
| Category | Examples | Why |
|---|---|---|
| Business profile | Short bio, years of experience, the services and prices you offer, your weekly working hours | To list you to Customers |
| Declaration | Your confirmation that you are entitled to work in South Africa and have no undisclosed serious criminal record | Basic trust & safety |
We do NOT collect: government ID numbers, photographs or scans of an ID, a selfie, a proof of address, a police clearance certificate, or any bank account details. RunIT does not currently carry out identity or background checks.
2. Why we may process your information (POPIA §11 grounds)
- Performance of a contract — to provide the Platform you signed up for.
- Legitimate interests — to keep the Platform safe, prevent fraud and abuse, and improve it.
- Consent — for device location (you can turn it off in your device settings; some features will not work).
- Legal obligation — to keep certain records and to respond to lawful requests.
3. Who we share it with
| Recipient | What | Why |
|---|---|---|
| The other party in a Booking | Your display name, approximate then exact location as the Booking progresses, and your messages | So the Booking can happen |
| Supabase / Amazon Web Services | Hosting of the database, files and app backend | Infrastructure. Data is stored in the United Kingdom and European Union (London and Ireland regions) |
| Firebase (Google) — Cloud Messaging & Crashlytics | Push notifications and crash reports | Notifications and stability |
| Professional advisers, authorities | Only what is necessary | Legal advice, or where the law requires or permits disclosure |
We do not sell your personal information.
4. Cross-border transfer (POPIA §72)
Your personal information is stored on infrastructure in the United Kingdom and the European Union. Those jurisdictions provide a level of data protection that is substantially similar to POPIA, and our agreements with our processors require them to protect your information to that standard. By using the Platform you are informed of this transfer.
5. How long we keep it
- Active account: while your account is open.
- After you delete your account: we remove or de-identify your personal information, except a minimal record of Bookings (without your personal details) kept for business-record and legal purposes.
- Support and safety records: up to 3 years after the matter is closed.
- Backups: cleared on our normal backup cycle.
6. Your rights (POPIA §§23–25)
You may: ask what we hold about you; ask us to correct or delete it; object to processing; withdraw consent (for location); and complain to us or to the Information Regulator.
- In the app: Profile → and the delete-account option.
- By email: support@runitt.co.za.
- Information Regulator (South Africa): enquiries@inforegulator.org.za · https://inforegulator.org.za
7. Security
Passwords are hashed. Access to the database is role-restricted and least-privilege. Traffic is encrypted in transit. No system is perfectly secure; tell us at support@runitt.co.za if you suspect a problem.
8. Children
The Platform is not for anyone under 18 and we do not knowingly collect information from children.
9. Changes
We may update this Policy. We will post the new version in the app and at https://runitt.co.za/legal/beta and update the effective date.
10. Contact
Information Officer: Simo Memela · support@runitt.co.za · 076 682 4358 · RunIT (Pty) Ltd, Cleeve Rd, Henley on Klip, Meyerton, Gauteng, 1961, South Africa. Our PAIA manual is at /legal/paia-manual.