About
RunIT is a home-services marketplace that connects everyday South Africans with skilled, verified local workers — the simple, Uber-style way to get cleaning, repairs, gardening, plumbing and more done, without the hassle of hunting for someone you can trust.
We started RunIT with a simple belief: getting help at home should be easy and safe, and the people who do that work deserve steady, dignified income. So we built a platform that handles the matching, secure payment and quality control — and puts fairness at the centre of it all.
Make home services effortless for customers, and create reliable, fair work for the people who power them.
A proudly South African team building for our own communities — one neighbourhood, one job, one worker at a time.
Trust, safety and fairness — for the people who book a service and the people who show up to do it.
Legal
Clear terms that protect customers and workers alike. Tap any policy to read it in full.
Effective date: 17 July 2026 · Version: 1.0
These Terms of Service ("Terms") govern your access to and use of the RunIT mobile applications, website and related services (together, the "Platform"), operated by RunIT (Pty) Ltd (registration number 2026/475840/07), a company incorporated in the Republic of South Africa with its registered address at Cleeve Rd, Henley on Klip, Meyerton, Gauteng,1961, South Africa ("RunIT", "we", "us", "our").
By creating an account or using the Platform, you agree to these Terms, our Privacy Policy, and — depending on your role — the Customer Agreement or Worker Agreement. If you do not agree, do not use the Platform.
Certain clauses limit our liability and require you to accept risk. These are highlighted in bold. Please read them carefully. You may ask us about anything you do not understand before accepting (contact details in clause 20).
2.1 RunIT operates a marketplace that connects Customers with independent Workers. We provide the technology that lets Customers find, book, communicate with, pay, and review Workers.
2.2 RunIT is an intermediary only. RunIT does not itself provide the Services, does not employ Workers, and is not a party to the service contract between a Customer and a Worker. The contract for the actual Services is concluded directly between the Customer and the Worker. RunIT is not responsible for the acts or omissions of any Customer or Worker.
2.3 RunIT is not a bank, financial-services provider, credit provider or FSCA-licensed financial institution. All Customer funds are held and settled by PayFast under its own licensed payment infrastructure; RunIT merely instructs the release of a payment once a Booking is confirmed complete by the user. RunIT does not operate an escrow fund, does not hold user money, and does not extend credit.
2.4 We verify Workers' identities and may carry out background checks (see clause 8), but we do not guarantee the quality, safety, legality, or outcome of any Service, nor the conduct, honesty or reliability of any Customer or Worker. You deal with other users at your own risk, subject to your rights under the Consumer Protection Act 68 of 2008 ("CPA") which are not excluded by these Terms.
3.1 You must be at least 18 years old and legally able to enter into a binding contract. The Platform is not for children.
3.2 You must register an account using a valid mobile number and/or email, and provide accurate, current and complete information. You are responsible for keeping your login credentials and device secure and for all activity under your account.
3.3 Verification is by one-time PIN (OTP) sent to your mobile number and/or by email or supported social sign-in. You must notify us immediately of any unauthorised use of your account.
3.4 You may hold both a Customer and a Worker role on a single account; the relevant role-specific agreement applies to each activity.
4.1 A Customer creates a Booking by selecting a Service, location and time and confirming the estimated price. A Worker may accept or decline. A binding service contract between the Customer and the Worker arises when a Worker accepts a Booking.
4.2 Prices are shown before you confirm. The estimate is based on the Service's listed price or the Worker's quoted price. The final price may differ where the Service is quote-based or the scope changes, in which case it must be agreed as described in the app.
4.3 Scheduling, cancellations, no-shows and rescheduling are handled through the Platform and are governed by these Terms and the Refund Policy.
5.1 Customers pay through the Platform using PayFast. Funds are held and settled by PayFast under its own licensed payment infrastructure; RunIT merely instructs payment release once a Booking is confirmed complete by the user — that is, when the Customer confirms completion, or automatically AUTO-RELEASE HOURS hours after the Worker marks the job complete if the Customer neither confirms nor raises a dispute. RunIT never takes possession or control of these funds.
5.2 RunIT deducts the Platform Fee of 15% from the job price. The balance is credited to the Worker's in-app wallet and paid out by electronic funds transfer in accordance with the Worker Agreement.
5.3 All amounts are in South African Rand (ZAR). RunIT is not currently a registered VAT vendor, and no VAT is charged on the Platform Fee. If RunIT becomes liable to register as a VAT vendor, we will update these Terms and display VAT separately. Workers are responsible for their own tax obligations, including any VAT they are themselves required to charge and remit.
5.4 RunIT does not store your card details. Card and payment data are handled by PayFast on its secure, PCI-compliant systems.
5.5 Refunds are governed by the Refund Policy and your CPA rights.
6.1 Cancellation rights and fees (including the 10%-20% late-cancellation fee) are set out in the Refund Policy.
6.2 Cooling-off (ECTA §44): Certain electronic transactions carry a 7-day cooling-off right. This right does not apply to services that, by agreement, begin to be performed before the end of the cooling-off period, nor to services performed on a specific date or period (as is typical for on-demand and scheduled home services). Where a cooling-off right does apply, you may exercise it as described in the Refund Policy.
7.1 You agree not to: (a) use the Platform for any unlawful, fraudulent or harmful purpose; (b) harass, threaten, discriminate against, or endanger any person; (c) provide false information or impersonate anyone; (d) circumvent the Platform by arranging, performing or paying for Services off-platform to avoid fees, with a person you were introduced to through RunIT. This restriction is limited to a period of twelve (12) months from your last interaction with that person on the Platform, after which you are free to deal with them directly; (e) interfere with, scrape, reverse-engineer or attempt to breach the security of the Platform; (f) post unlawful, defamatory, misleading or infringing Content.
7.2 Breaches may result in suspension or termination (clause 14) and may be reported to the authorities.
8.1 Because Workers may enter Customers' homes, every Worker must complete the following checks before being activated on the Platform: (a) mandatory identity verification — a government-issued ID document matched against a selfie; (b) a criminal record screening; and (c) a check against the National Register for Sex Offenders (NRSO).
Verification must be renewed periodically, and RunIT may re-run any of these checks at any time.
8.2 These checks reduce but do not eliminate risk. RunIT does not warrant any Worker's character, competence or conduct. Customers should take sensible precautions (see the Customer Agreement), and Workers must comply with the Worker Agreement.
9.1 Customers and Workers may rate and review each other after a completed Booking. Reviews must be honest, lawful and based on genuine experience.
9.2 You grant RunIT a non-exclusive, royalty-free, worldwide licence to host, use, reproduce and display your Content for the purpose of operating and promoting the Platform. You remain responsible for your Content and warrant that you have the right to submit it.
9.3 We may remove Content that breaches these Terms, is unlawful, or is reported and found to be fraudulent or abusive.
9.4 What happens to your Content when you close your account. If you delete or deactivate your account: (a) your profile is removed from public view, and your name is replaced with an anonymised label (for example "Former user") wherever your Content remains visible; (b) ratings and reviews you wrote about others stay published in anonymised form. They are part of the other user's earned reputation and of the record other users relied on, so removing them would distort that record. The licence in clause 9.2 continues for this limited purpose only; (c) ratings and reviews written about you are removed from public view together with your profile, but are retained internally where we must keep them for dispute, fraud-prevention or legal reasons; and (d) you may ask us to remove a specific review you wrote, and we will do so unless we are required to keep it, or it is evidence in an open dispute or investigation.
This clause is subject to your POPIA rights and to the retention periods in the Privacy Policy.
The Platform, including the RunIT name, logo ("Run IT — Work don't wait"), software, designs and content (excluding user Content), is owned by or licensed to RunIT and protected by law. You may not copy, modify or exploit it except as permitted by these Terms.
We aim to keep the Platform available but do not guarantee uninterrupted or error-free operation. We may update, suspend or discontinue features. We rely on third parties (e.g. Supabase/AWS, PayFast, mobile networks) and are not liable for their failures beyond our reasonable control.
12.1 Except as required by law (including the CPA and the Electronic Communications and Transactions Act 25 of 2002 ("ECTA")), the Platform is provided "as is" and "as available", and RunIT does not make any warranties about the Services performed by Workers or the conduct of any user.
12.2 Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including liability under the CPA for gross negligence, or for death or personal injury caused by our negligence.
13.1 To the maximum extent permitted by law, RunIT is not liable for any indirect, incidental or consequential loss, or for loss or damage arising from: the acts or omissions of any Customer or Worker; the quality, safety or outcome of any Service; property damage, theft or injury occurring during a Booking; or your reliance on ratings, reviews or verification.
13.2 To the maximum extent permitted by law, RunIT's total liability to you arising from or in connection with the Platform is limited to the greater of (a) the total Platform Fees you paid to RunIT in the three (3) months before the event giving rise to the claim, or (b) ZAR 1,000. This clause does not limit liability that cannot lawfully be limited (clause 12.2), and is subject to clause 13.2A.
13.2A Property damage and theft during a Booking. Where a claim is for physical damage to your property or theft occurring at your premises during a Booking: (a) the Worker who performed the Booking is primarily responsible. The Worker is an independent contractor who is liable for their own acts and omissions, must carry appropriate insurance for high-risk Services, and indemnifies RunIT under the Worker Agreement. You may claim directly against that Worker and, where applicable, their insurer, and we will give you reasonable assistance and the booking records needed to do so; (b) where RunIT is nonetheless found liable, the cap in clause 13.2 is raised to ZAR PROPERTY DAMAGE CAP for that claim; and (c) nothing in this clause limits your rights under the CPA, or RunIT's liability for its own gross negligence or unlawful conduct, or for death or personal injury caused by our negligence.
13.3 You indemnify RunIT against claims, losses and reasonable costs arising from your breach of these Terms, your Content, your Services (if a Worker), or your unlawful conduct, except to the extent caused by RunIT's own unlawful conduct or gross negligence.
14.1 You may stop using the Platform and close your account at any time (subject to completing open Bookings and settling amounts owed).
14.2 We may suspend or terminate your account, with or without notice where reasonable, if you breach these Terms, create risk to others, or where required by law or our fraud-prevention processes. Amounts already earned or owed are handled in accordance with the applicable role agreement and the Refund Policy.
Disputes about a Service are primarily between the Customer and the Worker. RunIT provides an in-app dispute process and may, at its discretion, mediate and direct the release, refund or partial refund of the held funds as set out in the Refund Policy. RunIT's decision in a dispute is made in good faith but does not remove any legal rights you have against the other user.
We process personal information in accordance with POPIA and our Privacy Policy, which forms part of these Terms. Note that personal information is hosted on servers located outside South Africa (in the EU); the Privacy Policy explains the safeguards for this.
By using the Platform you agree to receive service-related communications (e.g. OTPs, booking and payment notifications) by SMS, email and push notification. Marketing communications are optional and subject to your consent and right to opt out (POPIA §69 and the CPA).
We may update these Terms. We will post the updated version in the app and, for material changes, give reasonable notice. Continued use after changes take effect means you accept them. If you do not accept, you must stop using the Platform.
These Terms are governed by the law of the Republic of South Africa. You agree to the non-exclusive jurisdiction of the South African courts. Nothing prevents you from approaching the National Consumer Commission, the Information Regulator, or any other body you are entitled to approach under South African law.
By continuing to use RunIT, you confirm that you have read, understood and agreed to these Terms.
Effective date: EFFECTIVE DATE · Version: 1.0
This Privacy Policy explains how RunIT (Pty) Ltd (registration number 2026/475840/07) ("RunIT", "we", "us") collects, uses, shares and protects your personal information when you use the RunIT apps and services (the "Platform"), in accordance with the Protection of Personal Information Act 4 of 2013 ("POPIA").
By using the Platform you acknowledge this Policy. Where the law requires your consent (for example for certain special personal information or direct marketing), we ask for it separately.
RunIT is the responsible party (data controller) for the personal information described here.
From all users
From Workers (additional)
Special personal information. Your ID document, and a selfie used to confirm it is you, may constitute special personal information (including biometric identity data). We process this only with your consent and only to verify identity and prevent fraud, as permitted by POPIA §26–27.
Children. The Platform is for users 18 and older. We do not knowingly collect information about children.
We process personal information for the following purposes, relying on the POPIA §11 grounds shown:
| Purpose | Lawful basis (POPIA) |
|---|---|
| Create and manage your account; authenticate you | Performance of a contract / your consent |
| Match Customers with Workers and enable bookings | Performance of a contract |
| Process payments, hold funds in escrow, pay out Workers | Performance of a contract; legal obligation |
| Verify Worker identity and run background checks (trust & safety) | Consent; our legitimate interest in user safety |
| Enable in-app chat, notifications and support | Performance of a contract |
| Detect, prevent and investigate fraud and abuse | Legitimate interest; legal obligation |
| Maintain security, audit logs and platform integrity | Legitimate interest; legal obligation |
| Improve the Platform through analytics | Legitimate interest (using minimised/identifier data) |
| Comply with law (tax, FICA-related payment obligations, lawful requests) | Legal obligation |
| Send you service messages (OTP, booking/payment updates) | Performance of a contract |
| Send optional marketing | Your consent (opt-in); you may opt out at any time |
We only process information for the purpose it was collected for, or a compatible purpose, and we keep it adequate, relevant and not excessive (POPIA minimality).
We share personal information only as necessary:
We do not sell your personal information.
Your personal information — including the biometric identity data in Worker verification — is stored and processed on servers located outside South Africa, in the United Kingdom and the European Union (Amazon Web Services, London and Ireland regions), through our infrastructure provider Supabase.
We rely on POPIA §72(1)(a): the transfer is subject to a binding written Data Processing Addendum (DPA) with each provider, which imposes data-protection obligations on them that uphold principles for lawful processing substantially similar to POPIA, and which contractually enforces UK GDPR and EU GDPR standards — including purpose limitation, security safeguards, breach notification, sub-processor controls, and restrictions on onward transfer. The UK and EU are themselves subject to data-protection laws that provide substantially similar protection.
Some sub-processors (e.g. PayFast, SMS and push providers) may also process limited data in or from other jurisdictions under equivalent contractual safeguards. We do not rely on your consent alone for these transfers, so you do not lose protection by using the Platform; where consent is additionally required (for example for biometric verification data), we ask for it separately.
We keep personal information only for as long as necessary for the purposes above, or as required by law:
When information is no longer needed, we delete or de-identify it.
We apply appropriate technical and organisational measures, including:
No system is perfectly secure. If a security compromise affecting your personal information occurs, we will notify you and the Information Regulator as required by POPIA §22.
You have the right to:
To exercise your rights, contact our Information Officer at hello.runit@gmail.com. You can access and update much of your profile, addresses and settings directly in the app, and you may request account deletion (subject to records we must keep by law, and to Terms of Service clause 9.4, which explains what happens to ratings and reviews when an account closes).
Formal access to records (PAIA). Requests for formal access to company records must be executed in accordance with our PAIA Manual, accessible at PAIA MANUAL LINK or via direct request from our designated Information Officer. The Promotion of Access to Information Act 2 of 2000 ("PAIA") applies to RunIT's records in addition to your POPIA rights above, and the two are separate routes — you do not need to use PAIA to exercise the POPIA rights in this section.
We will only send you electronic marketing where you have opted in, or as otherwise permitted by POPIA §69 and the CPA. Every marketing message includes an easy way to opt out, and you can change your preferences in the app at any time.
We use automated processes for matching, fraud detection and analytics. These do not make legal or similarly significant decisions about you without human oversight; where an automated decision would significantly affect you (e.g. account suspension for suspected fraud), you may request human review.
Our apps use device identifiers and analytics SDKs to operate the service, remember preferences and understand usage. Where we operate a website, it may use cookies; you can control these through your browser.
We may update this Policy. We will post the updated version in the app and, for material changes, provide reasonable notice. The "Effective date" shows when it last changed.
If you are not satisfied with how we handle your information, you may complain to:
Information Regulator (South Africa) Email: complaints.IR@inforegulator.org.za / enquiries@inforegulator.org.za Website: https://inforegulator.org.za
This Policy forms part of the RunIT Terms of Service.
Effective date: EFFECTIVE DATE · Version: 1.0
This Customer Agreement ("Agreement") applies when you use RunIT to find and book home services. It must be read with the Terms of Service, Privacy Policy and Refund Policy. By booking a Service you agree to this Agreement.
1.1 RunIT connects you with independent Workers who perform home services. RunIT is a marketplace and intermediary — it does not perform the Services and does not employ the Workers. Your service contract is directly with the Worker you book.
1.2 We take reasonable steps to verify Workers' identities and may run background checks, but we do not guarantee any Worker's conduct, honesty, competence or the outcome of a Service. Your rights under the Consumer Protection Act 68 of 2008 ("CPA") against the Worker who supplies the Service are not affected by this.
2.1 You must be 18 or older and provide accurate account and booking information.
2.2 You must give a correct service address, accurate access details, and an honest description of the job, so the Worker can arrive and work safely and effectively. Wrong or incomplete information that prevents the job may mean you are not entitled to a refund (see Refund Policy).
3.1 You create a Booking by choosing a Service, location and time. You see the estimated price before you confirm. For quote-based or changed-scope work, the final price is agreed as shown in the app.
3.2 When a Worker accepts, a service contract arises between you and that Worker.
4.1 You pay through the Platform (via PayFast). Your payment is held and settled by PayFast under its own licensed payment infrastructure — not by RunIT — and RunIT instructs its release to the Worker only when you confirm the job is complete, or automatically AUTO-RELEASE HOURS hours after the Worker marks it complete if you neither confirm nor raise a dispute.
4.2 This protects you: the Worker is paid only once the job is done. RunIT deducts its Platform Fee from the amount released to the Worker; the price you pay is the price shown (the Fee is not added on top of your quote unless clearly stated).
4.3 RunIT does not store your card details — payments are handled securely by PayFast.
5.1 Cancellations, the CANCELLATION FEE late-cancellation fee, refunds and disputes are governed by the Refund Policy.
5.2 If a Worker does not arrive or cancels, you receive a full refund. If a Service is defective or incomplete, raise a dispute to keep your money held while it is reviewed.
6.1 You agree to:
6.2 For your safety, we recommend you confirm the Worker's identity against their in-app profile on arrival, and use in-app chat and payment rather than sharing personal contact or paying cash off-platform.
6.3 You are responsible for the safety of children, pets and other people at the premises during a Booking.
You may rate and review a Worker after a completed Booking. Reviews must be honest, fair and lawful. You grant RunIT a licence to display your review as described in the Terms of Service. Do not post false, defamatory or abusive content.
You must not:
Breach may lead to suspension or termination and, where appropriate, referral to the authorities.
9.1 The Worker is responsible for performing the Service. RunIT is not liable for the acts or omissions of Workers, for the quality or outcome of a Service, or for loss, damage, theft or injury occurring during a Booking, except to the extent caused by RunIT's own unlawful conduct or gross negligence, and subject to the CPA.
9.2 RunIT's liability to you is limited as set out in Terms of Service clause 13.2, and — for property damage and theft during a Booking — clause 13.2A, which applies a higher cap to those claims. Nothing excludes liability that cannot lawfully be excluded (including under the CPA).
9.3 If a Worker damages your property or something is stolen during a Booking, the Worker is primarily responsible: they are an independent contractor, liable for their own acts and omissions, and must carry public liability insurance for high-risk Services (Worker Agreement clause 8.1A). You may claim directly against that Worker and, where applicable, their insurer, and you keep your full rights under the CPA. RunIT will give you reasonable assistance — including the booking record, the Worker's verified details needed for a legitimate claim, chat history and job photos — subject to privacy law. Where RunIT is itself found liable, ToS clause 13.2A applies.
RunIT processes your personal information (including your address and booking history) in accordance with the Privacy Policy and POPIA. Your first name, service address and booking details are shared with the matched Worker so the Service can be performed.
You may stop using RunIT and close your account at any time (subject to completing open Bookings and resolving any payments). RunIT may suspend or terminate your access for breach of this Agreement, risk to others, or as required by law or fraud-prevention, as set out in the Terms of Service.
12.1 RunIT may update this Agreement; material changes will be notified in the app, and continued use means acceptance.
12.2 This Agreement is governed by the law of the Republic of South Africa, with the non-exclusive jurisdiction of the South African courts. You may also approach the National Consumer Commission or a court to enforce your CPA rights.
Acknowledgement. By booking a Service, you confirm that you have read and understood this Agreement and agree to its terms.
Effective date: EFFECTIVE DATE · Version: 1.0
This Worker Agreement ("Agreement") is between RunIT (Pty) Ltd (registration number 2026/475840/07) ("RunIT", "we") and you, the independent service provider ("Worker", "you"). It applies when you register as a Worker and offer or perform Services through the RunIT Platform. It must be read with the Terms of Service and Privacy Policy.
By registering as a Worker you agree to this Agreement.
1.1 You are an independent contractor running your own business. This Agreement does not create an employment relationship, partnership, agency or joint venture between you and RunIT.
1.2 You and RunIT specifically acknowledge and agree that:
1.3 You are responsible for your own registration, licensing and compliance where the law requires it for your trade (for example, certified electrical or plumbing work), and for holding any qualifications, permits or insurance appropriate to your Services.
2.1 To become a Worker you must be 18 or older, legally entitled to work in South Africa, and complete verification, which consists of a government-issued ID matched against a selfie, a criminal record screening, and a check against the National Register for Sex Offenders (NRSO).
2.2 You consent to these checks and warrant that all information you provide is true, accurate and current. RunIT may decline, suspend or revoke verification only on defined trust-and-safety grounds — a failed or lapsed check, suspected fraud, a credible safety complaint, or a legal requirement. Any such decision is subject to the appeals process in clause 6.3.
2.3 You must keep your profile, services offered, pricing and availability up to date.
3.1 You choose which Services to offer, set your prices (within any limits shown in the app), and choose which Bookings to accept.
3.2 When you accept a Booking, a service contract arises directly between you and the Customer. You — not RunIT — are responsible for performing the Service.
3.3 You must perform Services:
3.4 Because you may enter Customers' homes, you must uphold high standards of trust and safety. Theft, dishonesty, intoxication on the job, violence, harassment or endangering any person will result in removal from the Platform and may be reported to the police.
4.1 The Customer pays the job price through the Platform. Funds are held and settled by PayFast under its own licensed payment infrastructure; RunIT merely instructs release once the Booking is confirmed complete by the Customer (or auto-released per the Refund Policy). RunIT does not hold your money itself.
4.2 RunIT charges a Platform Fee (commission) of 15% of the job price for use of the Platform. The Fee is deducted, and the balance is credited to your in-app wallet.
4.3 You may request payout of your available wallet balance, which is paid by electronic funds transfer to the bank account you provide, subject to the payout schedule and any fraud/verification holds.
4.4 You are responsible for providing correct banking details. RunIT is not liable for payouts delayed or misdirected due to incorrect details you supplied.
4.5 Wallet holds: RunIT may temporarily freeze payouts where fraud is suspected, a dispute is open, or as required by law, and will release funds once the matter is resolved.
5.1 You are solely responsible for your own tax affairs, including registering with SARS where required, declaring your income, and paying income tax and any VAT you are obliged to charge and remit. RunIT does not deduct employees' tax (PAYE) because you are not an employee.
5.2 RunIT may provide records of your earnings for your own tax purposes and may report information where required by law.
6.1 Customers rate and review you after completed Bookings. Your rating, acceptance rate, completion history and conduct affect your standing on the Platform.
6.2 Consistently low ratings, high cancellation/no-show rates, verified complaints, or breaches of this Agreement may lead to reduced visibility, suspension or removal from the marketplace. These are marketplace-standing consequences, not employment discipline: RunIT does not warn, appraise, performance-manage or discipline you, and does not instruct you to change how you work.
6.3 Appeals. Before any rating-based or standing-based deactivation takes effect (other than an immediate suspension on serious safety or fraud grounds), and within 14 days of any deactivation:
This is a marketplace appeals process, not an internal disciplinary or grievance procedure, and it does not create an employment relationship. It does not limit your right to approach a court or any other body you are entitled to approach by law.
You must not:
8.1 You are responsible for arranging any insurance appropriate to your Services (for example public liability or tools cover). RunIT does not provide you with insurance.
8.1A Mandatory insurance for high-risk Services. For high-risk manual-labour categories — including electrical work, plumbing, gas, roofing, and structural or major installation repairs — you must hold active personal public liability insurance of at least ZAR MINIMUM COVER, and it is a strict condition of listing in those categories that you:
If your proof of cover lapses, your listing in those categories is suspended until valid cover is provided. This is a safety and consumer-protection condition of access to those categories; it does not make RunIT your insurer, and RunIT is not a party to your insurance contract.
8.2 You are liable for your own work, including any loss, damage or injury caused by your acts or omissions while performing a Service. You indemnify RunIT against any claim, loss or reasonable cost arising from your Services, your breach of this Agreement, or your unlawful conduct, except to the extent caused by RunIT's own unlawful conduct or gross negligence.
8.3 To the maximum extent permitted by law, RunIT's liability to you is limited as set out in the Terms of Service. RunIT is not liable to you for lost earnings arising from Platform downtime, Booking availability, account suspension applied in good faith, or Customer conduct.
RunIT processes your personal information (including verification and payout information) in accordance with the Privacy Policy and POPIA. You consent to the processing necessary to verify you, operate the Platform, pay you, and meet legal obligations.
10.1 You may stop working and deactivate your Worker profile at any time, subject to completing accepted Bookings and settling any amounts owed. Earned wallet funds remain payable to you (subject to clause 4.5).
10.2 RunIT may suspend or terminate your access where you breach this Agreement, create risk to users, fail verification, or where required by law or fraud-prevention. Where reasonable and lawful, we will give you notice and an opportunity to respond.
10.3 On termination, we release any funds properly owing to you, less amounts you owe us, subject to open disputes and legal requirements.
RunIT may update this Agreement and the Platform Fee. We will give reasonable notice of material changes (including fee changes) through the app. Continuing to work after changes take effect means you accept them.
12.1 This Agreement is governed by the law of the Republic of South Africa, and you agree to the non-exclusive jurisdiction of the South African courts.
12.2 If any clause is found unenforceable, the rest remains in force.
12.3 This Agreement, with the Terms of Service and Privacy Policy, is the whole agreement between you and RunIT about your work as a Worker.
Acknowledgement. By registering as a Worker, you confirm that you have read and understood this Agreement, that you are an independent contractor and not an employee of RunIT, and that you agree to its terms.
Effective date: EFFECTIVE DATE · Version: 1.0
This Policy explains how payments, cancellations, refunds and disputes work on RunIT. It forms part of the Terms of Service and should be read with the Customer Agreement. Nothing here limits your rights under the Consumer Protection Act 68 of 2008 ("CPA").
1.1 When you book a Service, you pay the estimated price through the Platform (via PayFast). Funds are held and settled by PayFast under its own licensed payment infrastructure — the money is not paid to the Worker yet, and RunIT does not hold or control it. RunIT is not a bank or an FSCA-licensed financial institution; it merely instructs PayFast to release the payment once the Booking is confirmed complete.
1.2 RunIT instructs PayFast to release the funds to the Worker when: (a) you confirm the job is complete in the app; or (b) AUTO-RELEASE HOURS hours pass after the Worker marks the job complete, and you have not confirmed and have not raised a dispute (auto-release).
1.3 RunIT deducts its Platform Fee of 15% from the released amount; the balance goes to the Worker. Holding the payment until completion protects you: the Worker is paid only once the job is done.
| When you cancel | What happens |
|---|---|
| Before a Worker accepts | Full refund. No fee. |
| After a Worker accepts, but before work starts | Refund of the amount paid, less a late-cancellation fee of CANCELLATION FEE if you cancel late (as indicated in the app at the time). See clause 2.2 for what this fee is and is not. |
| After work has started | No automatic full refund, because the Worker has already begun performing. You are charged only for the work actually performed, assessed on the partial-performance basis in clause 4.2, and the balance is refunded. If the work is defective or incomplete, use the dispute process (clause 4). |
| Worker cancels or does not arrive (no-show) | Full refund to you. You are not charged the cancellation fee. |
2.1 The exact fee (if any) is always shown to you before you confirm a cancellation.
2.2 What the late-cancellation fee is (CPA §17). The fee is not a penalty. Section 17 of the Consumer Protection Act entitles you to cancel an advance booking, and allows the supplier to charge only a reasonable charge for the cancellation. The fee is calculated to cover the Worker's direct economic loss — the time slot they reserved for you and turned other work away for, and any travel already undertaken — and nothing more. It is set at a level intended to be reasonable under CPA §17(3), taking into account the length of notice you gave, the nature of the Service, and the general practice of the industry. If you cancel early enough for the Worker to fill the slot, there is no fee.
2.3 Repeated late cancellations or no-shows (by Customers or Workers) may affect your account standing.
3.1 The Electronic Communications and Transactions Act gives a 7-day cooling-off right for some electronic transactions. This right does not apply where the Service, by agreement, begins to be performed before the end of the 7 days, or where the Service is booked for a specific date or period — which is the case for on-demand and scheduled home services.
3.2 Where a cooling-off right does apply to a particular transaction, you may cancel within the period for a refund of amounts paid, less the direct cost of returning or unwinding anything already supplied, as required by law.
4.1 If a Service is not performed, is incomplete, or is not of the quality you are reasonably entitled to expect, you can raise a dispute in the app instead of (or after) confirming completion. Raising a dispute keeps your money held by PayFast while the matter is reviewed.
4.2 We review disputes in good faith, considering the booking details, chat history, photos and both parties' input. A dispute is resolved with one of these outcomes:
4.3 How long we take (dispute SLA). We acknowledge a dispute within 1 business day and give a reasoned written decision within 5 business days of receiving the last piece of information we asked for. If a matter is genuinely more complex, we will tell you before the 5 days are up, explain why, and give a firm revised date no later than 10 business days. Approved refunds are initiated within 1 business day of the decision. Your money stays held while a dispute is open, so a delay by us never means the Worker is paid before the matter is decided.
4.4 Our dispute decision is made in good faith to resolve the matter on the Platform. It does not take away your rights under the CPA or your right to pursue the Worker directly, or to approach the National Consumer Commission or a court.
5.1 Approved refunds are returned to your original payment method through PayFast.
5.2 Refunds are initiated promptly once approved. The time for the money to reflect depends on PayFast and your bank — typically a few business days.
5.3 Refunds are made in South African Rand (ZAR). RunIT does not charge a fee to process a legitimate refund.
Refunds are generally not available where:
This clause does not override your CPA rights for defective or substandard services.
If you believe a charge is wrong, please contact us first — most issues are resolved quickly, and usually faster than a bank chargeback.
7.1 Billing and technical errors are our problem to fix, not yours. Where a charge results from a duplicate charge, a failed or double-processed payment, an incorrect amount, a charge for a Booking that never happened, or any other billing or technical error, we will refund it in full on request, without dispute — and you keep your full right to approach your bank. Nothing in this clause discourages you from raising a legitimate chargeback, and your CPA and bank rights are not affected.
7.2 Fraudulent chargebacks are different. Initiating a chargeback for a Service that was properly requested, performed and completed — instead of using the dispute process in clause 4 — may lead to account suspension while the matter is investigated, and we may recover the amount and any bank fees. We will always give you notice and a chance to respond first.
Questions about a payment or refund? Contact us at hello.runit@gmail.com or use in-app support.
Manual published in terms of section 51 of the Promotion of Access to Information Act 2 of 2000 ("PAIA"), read with the Protection of Personal Information Act 4 of 2013 ("POPIA").
Effective date: EFFECTIVE DATE · Version: 1.0
| Legal entity | RunIT (Pty) Ltd |
| Registration number | 2026/475840/07 |
| Registered address | Cleeve Rd, Henley on Klip, Meyerton, Gauteng, 1961, South Africa |
| Postal address | POSTAL ADDRESS |
| Telephone | TELEPHONE |
| General support email | hello.runit@gmail.com |
| Website | WEBSITE |
| Information Officer | Simo Memela — hello.runit@gmail.com |
| Deputy Information Officer | DEPUTY, if appointed |
| POPIA registration number | POPIA REGISTRATION NUMBER — once issued |
RunIT operates a marketplace platform that matches Customers who need home services with independent Workers who perform them.
The Information Regulator has compiled a guide, in terms of section 10 of PAIA, containing information to help a person who wishes to exercise any right under PAIA and POPIA. The guide is available in each official language and may be obtained from:
The Information Regulator (South Africa) JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001 Email: enquiries@inforegulator.org.za · Complaints: complaints.IR@inforegulator.org.za Website: https://inforegulator.org.za
The following records are automatically available and may be accessed without submitting a PAIA request:
The following categories of record are held by RunIT and are available only on a formal PAIA request, subject to the grounds for refusal in Chapter 4 of PAIA (including the mandatory protection of the privacy of a third party, and of commercially sensitive information):
4.1 Operational records
4.2 Worker records
4.3 Financial records
4.4 Company and employment records
Why we collect it. To match Customers with independent Workers; to enable bookings, in-app communication and payment; to verify Worker identity for trust and safety; to prevent fraud; to support disputes; and to comply with our legal obligations.
Who we share it with.
We do not sell personal information.
How we keep it secure. Encryption in transit and at rest; Row-Level Security so users can reach only their own data; tokenised payments (we never store card numbers); an immutable audit log of privileged actions; access controls, fraud detection and least-privilege service design.
Cross-border transfers. Personal information is stored in the UK and EU under a binding Data Processing Addendum enforcing UK/EU GDPR standards, in reliance on POPIA §72(1)(a).
Full detail is in our Privacy Policy.
If you are dissatisfied with how we handled your request or your personal information, you may complain to the Information Regulator at the address in clause 2, or approach a court.