Help
Everything worth knowing before you book or download — no surprises, because trust is the whole point.
You pay in the app through PayFast when you book, and the money is held securely — the worker is only paid once you confirm the job is done (or shortly after, if you don't raise a dispute). RunIT never stores your card details, and the price you see before you confirm is the price you pay.
Every worker completes identity verification (a government ID matched to a selfie), a criminal-record screening and a check against the National Register for Sex Offenders before they can take jobs. On top of that, real customer ratings and reviews keep quality high over time.
If a job isn't done, is incomplete, or isn't up to standard, you raise a dispute in the app instead of confirming completion. Your money stays held while we review it, and the outcome is a full refund, a partial refund for work actually done, or release to the worker. You always keep your rights under the Consumer Protection Act.
Both. You can request help on-demand and get matched in minutes, or reserve a worker for a specific day and time — and set up recurring visits for things like cleaning and gardening that you'd rather plan than chase.
You see an estimated price before you confirm any booking, and everything is in South African Rand. There are no surprise add-ons — the platform fee comes out of the worker's side, so the quote you accept is what you pay.
Yes — everything happens in the RunIT app. Download it free from the App Store or Google Play to book a service or start earning. Head to “Where to find us” below to get the app.
Still stuck? Email hello.runit@gmail.com or read our policies.